1. REGISTER YOUR RETURN

Please use our Return Portal below to register your return. Your Order Number and E-Mail Address are needed. Please note the following requirements:

• The item is in its original condition with all tags and packaging intact
• The item has not been used, washed, or altered in any way
• The return is made within 14 days of delivery

2. REFUND OR EXCHANGE?

Choose if you want to return items or exchange them. In case of a refund, you can choose between a refund on the original payment method or via store credits.

• Refund to original payment method: €5.38 shipping fee will be deducted.
• Refund as store credit: Receive an store credit bonus.

3. SHIP YOUR ITEMS

After confirming, download your DHL return label. Print it or have it scanned directly at DHL. Please pack the item securely in its original packaging with all tags and labels attached.

4. GET YOUR REFUND

Once we receive the item and confirm that it meets our eligibility criteria, we will process the refund. The refund will be issued to the original payment method or via store credit within 15 business days. Please note that it may take additional time for your bank to process the refund.